Unknown To Known

Term Policy

Terms & Conditions

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Agreement Between User and UTK

The unknownroknown.co website (The "Site") is comprised of various web pages operated by Unknown To Known LLC. Throughout the site, the terms “our”, “us” and “we” refer to Unknown To Known LLC. Unknowntoknown.co is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the "Terms"). Your use of unknowntoknownl.co constitutes your agreement to all such Terms. Please read these terms carefully, and keep a copy of them for your reference. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or participate in the services offered by this site.

The purpose of this website is to provide visitors with up-to-date information about services and goods, provide training content for local and global players, book services for paying clients, and to sell training services, online programs, and physical branded products sold by Unknown To Known LLC.

When you create an account, purchase a subscription, and/or use Unknown To Known LLC services, you agree to these terms.

Recurring Subscriptions and Memberships
Recurring charges will cover the cost of my Subscription, Membership, or Training Services.
By purchasing a subscription or membership on this site, or in person, you authorize Unknown To Known LLC to charge your credit card or bank account on file for this membership or subscription on your specified renewal date. No prior notification is needed unless the date or amount of a charge is subject to change, in which case Unknown To Known LLC will notify you of such changes at least 72 hours in advance of when the change(s) are scheduled to take effect.

The terms of the authorization will remain in effect until a request to be terminated is submitted in writing.

Cancellation/Refund Policy
You may cancel your monthly or quarterly subscription at any time. It is the responsibility of the buyer to cancel a subscription, and provide the notice of cancellation in writing. Unless notified in writing a cancelation request, at least 72 hours prior to the scheduled renewal of your subscription, you give us permission to automatically renew your subscription on a monthly or quarterly basis (or other specified timing for payment plans) for the selected services and will be charged to the provided payment method at the rate set

If you wish to cancel a subscription plan, email us at info@unknowntoknown.co with “Cancellation Request” in the subject line of the email, the email and name on your account, and your reason for cancellation.

Refunds and reimbursements are not guaranteed to be issued by Unknown To Known LLC and associated companies. Partial or full refunds for services NOT YET provided may be issued at the discretion of the Business on a case by case basis. Refunds and reimbursements will not be granted for services that have already been provided, for any reason.

Athletic Liability Waiver & Hold Harmless Agreement
There are certain inherent risks associated with participating in sports and/or athletic training that cannot be eliminated, whether participating in person or in online courses and memberships. These risks include but are not limited to: (1) minor injuries such as scratches, cuts, bruises and strains; and (2) major injuries such as injuries to the eyes, loss of sight, joint injuries, back injuries, heart attacks, concussions, paralysis and even death. Also included in these risks are the same or similar injuries that might result from using training equipment, actual use of a field or training facilities, the acts of others or from the unavailability of emergency staff or emergency medical care (hereinafter we shall define these risks and potential injuries as “Risks”). These risks will be present in the activities serviced by Joshua Villarreal Training LLC and associated companies.
HAVING READ THIS PARAGRAPH and having an appreciation for and an UNDERSTANDING OF THESE RISKS, you hereby affirm that you and/or your minor’s participation in these activities is voluntary and that you agree on behalf of yourself or your minor to all the following:
1. ASSUMPTION OF RISK
On behalf of you and/or your minor, ASSUME ALL THE RISKS THAT MAY OR CAN ARISE OUT OF PARTICIPATING IN ACTIVITIES, INCLUDING BUT NOT LIMITED TO THE ATHLETIC ACTIVITY ITSELF, USE OF THE EQUIPMENT, FIELD OR FACILITIES, ONLINE PROGRAMS AND SERVICES, THE ACTS OF OTHERS OR THE UNAVAILABILITY OF EMERGENCY CARE, as well as those Risks described in the preceding paragraph.
2. INDEMNITY/HOLD HARMLESS
On behalf of you and/or your minor and/or our heirs, personal representatives and/or assigns, also agree to indemnify and hold Unknown To Known LLC and associated companies, as well as their affiliates, parents, subsidiaries, assigns, partners, attorneys, members, employees, independent contractors, shareholders, officers, directors, and agents or any producers, investors, or any other person or entity associated in any way with Unknown To Known LLC harmless from any and all claims, causes of actions, lawsuits, arbitrations or proceedings as well as from any expenses, judgments, costs, fees, damages, expenses and/or liabilities, including attorneys’ fees incurred in defending or prosecuting any such claims brought against Unknown To Known LLC and associated companies as the result of my or my minor’s participation in the activities serviced by Unknown To Known LLC and associated companies.
3. RELEASE/WAIVER
On behalf of yourself and/or your minor and/or your heirs, personal representatives and assigns HEREBY RELEASE, WAIVE AND DISCHARGE Unknown To Known LLC and associated companies from any and all liability associated with or related to you or your minor’s participation in these services or activities and agree NOT TO SUE Unknown To Known LLC and associated companies for any reason resulting from or associated with participation in the activities. This waiver and release are intended to include all claims for injuries, accidents, illnesses, or property loss, whether known or unknown or anticipated or unanticipated, which are in any way related to or associated with the funded activities.
4. SEVERABILITY
On behalf of yourself and/or your minor, understand and expressly agree that this agreement is intended to be as broad and inclusive as permitted by the law of the State for which it is used and that if any portion of this agreement is held invalid, it is agreed that the balance of the agreement shall continue in full force and effect and that whatever portion is held invalid shall be interpreted and construed to afford as much protection to Unknown To Known LLC and associated companies as permitted by the applicable law.

Changes to Terms
Unknown to Known reserves the right, in its sole discretion, to change the Terms under which unknowntoknown.co is offered. The most current version of the Terms will supersede all previous versions. Unknown To Known encourages you to periodically review the Terms to stay informed of our updates.

FAQ's

Can I cancel my membership and receive a refund?

You may cancel your monthly or quarterly subscription at any time. It is the responsibility of the buyer to cancel a subscription. You can cancel your subscription directly from your Acuity mobile app or email us at info@unknowntoknown.co You will not receive a refund for the remainder of your monthly or quarterly membership, but you will not be charged again once the subscription is complete.

Are there any discounts or payment plans avaliable for packages and monthly subscriptions?

Discounts are exclusively available to PHHoenix Prep players and no other discounts are offered outside of the listed bulk packages and monthly subscriptions. Payment plans are available on a case by case basis on basic packages but are not guaranteed to be issued.

What happens if I miss a workout, need to cancel, or reschedule a booked session?

Any "no show" or cancellation that is not notified within 36 hours of the scheduled workout will be charged in full for the session. If you need to cancel and there is communication with more than 36 hours before the scheduled workout, there will be no charge and you can reschedule the workout at your best convenience. Please contact us at info@unknowntoknown.co. 

What is the recommended skill level and ages for small group workouts?

The recommended skill level is intermediate to advanced and all players must be at least 10 years old for small group workouts. All perspective first time clients are required to book an assessment session no matter of their skill level. After the one time assessment, it will be determined if buying a package or monthly subscription is a fit for both parties.

Where are small group workouts and training sessions located?

All workouts will be held at The Phhacility in Phoenix, AZ. Unknown To Known is very fortunate to be able to call this state of the art facility its home for all athletes and trainers. Click here for the address to The Phhacility.