Unknown To Known

Privacy Conditions

Privacy Policies

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Unknown To Known Privacy Policy

Protecting your private information is our priority. This Statement of Privacy applies to Unknowntoknown.co, and Unknown To Known LLC and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Unknown To Known LLC include Unknowntoknown.co. The Unknown To Known LLC website is a E-commerce site. By using the Unknown To Known LLC website, you consent to the data practices described in this statement.

Collection of your Personal Information In order to better provide you with products and services offered, Unknown To Known LLC may collect personally identifiable information, such as your:    
- First and Last Name  
- Mailing Address  
- E-mail Address  
- Phone Number  
- Social Media Usernames  

If you purchase Unknown To Known LLC's products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.   Unknown To Known LLC may also collect anonymous demographic information, which is not unique to you, such as your:  
- Age  
- Gender  

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Unknown To Known LLC's public message boards, this information may be collected and used by others.  
We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.  

Use of your Personal Information
Unknown To Known LLC collects and uses your personal information to operate and deliver the services you have requested.  
Unknown To Known LLC may also use your personally identifiable information to inform you of other products or services available from Unknown To Known LLC and its affiliates.  

Sharing Information with Third Parties
Unknown To Known LLC does not sell, rent or lease its customer lists to third parties.  

Unknown To Known LLC may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Unknown To Known LLC, and they are required to maintain the confidentiality of your information.  

Unknown To Known LLC may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Unknown To Known LLC or the site; (b) protect and defend the rights or property of Unknown To Known LLC; and/or (c) act under exigent circumstances to protect the personal safety of users of Unknown To Known LLC, or the public.  

Tracking User Behavior
Unknown To Known LLC may keep track of the websites and pages our users visit within Unknown To Known LLC, in order to determine what Unknown To Known LLC services are the most popular. This data is used to deliver customized content and advertising within Unknown To Known LLC to customers whose behavior indicates that they are interested in a particular subject area.  

Automatically Collected Information
Information about your computer hardware and software may be automatically collected by Unknown To Known LLC. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Unknown To Known LLC website.  

Use of Cookies
The Unknown To Known LLC website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.  
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Unknown To Known LLC pages, or register with Unknown To Known LLC site or services, a cookie helps Unknown To Known LLC to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Unknown To Known LLC website, the information you previously provided can be retrieved, so you can easily use the Unknown To Known LLC features that you customized.  

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Unknown To Known LLC services or websites you visit.  

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.  

Security of your Personal Information
Unknown To Known LLC secures your personal information from unauthorized access, use, or disclosure. Unknown To Known LLC uses the following methods for this purpose:  
- SSL Protocol  
When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.  
We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.  

Right to Deletion
Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:
• Delete your personal information from our records; and
• Direct any service providers to delete your personal information from their records.  
Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:
• Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
• Debug to identify and repair errors that impair existing intended functionality;
• Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
• Comply with the California Electronic Communications Privacy Act;
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
• Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us; • Comply with an existing legal obligation; or
• Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.  

Children Under Thirteen
Unknown To Known LLC does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.  

E-mail Communications
From time to time, Unknown To Known LLC may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from Unknown To Known LLC or click on a link therein.   If you would like to stop receiving marketing or promotional communications via email from Unknown To Known LLC, you may opt out of such communications by Customers may unsubscribe from emails by replying "STOP" or clicking on the "UNSUBSCRIBE" button.  

External Data Storage Sites
We may store your data on servers provided by third-party hosting vendors with whom we have contracted.  

Changes to this Statement
Unknown To Known LLC reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our website, and/or by updating any privacy information. Your continued use of the website and/or Services available after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.  

Contact Information
Unknown To Known LLC welcomes your questions or comments regarding this Statement of Privacy. If you believe that Unknown To Known LLC has not adhered to this Statement, please contact Unknown To Known LLC at: info@unknowntoknown.co


Can I cancel my membership and receive a refund?

You may cancel your monthly or quarterly subscription at any time. It is the responsibility of the buyer to cancel a subscription. You can cancel your subscription directly from your Acuity mobile app or email us at info@unknowntoknown.co You will not receive a refund for the remainder of your monthly or quarterly membership, but you will not be charged again once the subscription is complete.

Are there any discounts or payment plans avaliable for packages and monthly subscriptions?

Discounts are exclusively available to PHHoenix Prep players and no other discounts are offered outside of the listed bulk packages and monthly subscriptions. Payment plans are available on a case by case basis on basic packages but are not guaranteed to be issued.

What happens if I miss a workout, need to cancel, or reschedule a booked session?

Any "no show" or cancellation that is not notified within 36 hours of the scheduled workout will be charged in full for the session. If you need to cancel and there is communication with more than 36 hours before the scheduled workout, there will be no charge and you can reschedule the workout at your best convenience. Please contact us at info@unknowntoknown.co. 

What is the recommended skill level and ages for small group workouts?

The recommended skill level is intermediate to advanced and all players must be at least 10 years old for small group workouts. All perspective first time clients are required to book an assessment session no matter of their skill level. After the one time assessment, it will be determined if buying a package or monthly subscription is a fit for both parties.

Where are small group workouts and training sessions located?

All workouts will be held at The Phhacility in Phoenix, AZ. Unknown To Known is very fortunate to be able to call this state of the art facility its home for all athletes and trainers. Click here for the address to The Phhacility.