Unknown To Known

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Have a question about our training packages or simply want more information? Fill out the contact form and we'll get back to you as soon as possible!


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Can I cancel my membership and receive a refund?

You may cancel your monthly or quarterly subscription at any time. It is the responsibility of the buyer to cancel a subscription. You can cancel your subscription directly from your Acuity mobile app or email us at info@unknowntoknown.co You will not receive a refund for the remainder of your monthly or quarterly membership, but you will not be charged again once the subscription is complete.

Are there any discounts or payment plans avaliable for packages and monthly subscriptions?

Discounts are exclusively available to PHHoenix Prep players and no other discounts are offered outside of the listed bulk packages and monthly subscriptions. Payment plans are available on a case by case basis on basic packages but are not guaranteed to be issued.

What happens if I miss a workout, need to cancel, or reschedule a booked session?

Any "no show" or cancellation that is not notified within 36 hours of the scheduled workout will be charged in full for the session. If you need to cancel and there is communication with more than 36 hours before the scheduled workout, there will be no charge and you can reschedule the workout at your best convenience. Please contact us at info@unknowntoknown.co. 

What is the recommended skill level and ages for small group workouts?

The recommended skill level is intermediate to advanced and all players must be at least 10 years old for small group workouts. All perspective first time clients are required to book an assessment session no matter of their skill level. After the one time assessment, it will be determined if buying a package or monthly subscription is a fit for both parties.

Where are small group workouts and training sessions located?

All workouts will be held at The Phhacility in Phoenix, AZ. Unknown To Known is very fortunate to be able to call this state of the art facility its home for all athletes and trainers. Click here for the address to The Phhacility.

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